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Small Dog Job Openings
We're a leading Apple Specialist that shares our passion for technology by providing the most personable, dependable, and complete Apple shopping, training, and support experience available.
As a socially responsible company, we're incredibly driven by our triple bottom line: people, planet and profit.
We are always accepting qualified applications from friendly Mac enthusiasts! To apply, please email resumé and cover letter to jobs@smalldog.com. We're in the computer industry—email only and no calls please. Please note that we do not do on-the-spot interviews.
Small Dog Electronics is a smoke-free company; smokers need not apply.
CURRENT LISTINGS:
» NEW Manchester, NH Openings
» NEW Vermont Openings
Manchester, NH Location Openings
Macintosh Technician & Consultant | Manchester, NH
Location: Manchester, NH
Status: Full-Time Exempt/Salaried
Reports to: Service and Consulting Manager
BASIC DESCRIPTION:
Macintosh Technician and Consultant provides business and home users with Apple/Macintosh iPhone, iPod touch and iPad consulting and sales support as well as facilitating repairs in our retail location. The right candidate will be a potential strong representative of Small Dog Electronics to the public!
We are looking for a trustworthy, friendly person with a wide range of technical knowledge who can solve problems and connect with our customers during the process.
In this critical role, you'll create outstanding experiences for our customers. As the first point of contact, you'll field support calls from people with iPhone, iPod, iPad, Macs, as well as cross platform integration between Macintosh and Windows. You will be responsible for properly diagnosing and repairing hardware issues on Macs and PCs while keeping your customers up-to-date on the process. As a Consultant, you will also travel to homes and businesses to assist clients with everything from new machine setups to troubleshooting to full business deployments.
This full-time position is eligible to participate in Small Dog Electronics’ comprehensive benefits programs.
QUALIFICATIONS/REQUIREMENTS:
- Technical knowledge of Apple hardware and software, preferably experience with OS X Server.
- Detail Oriented.
- Strong communication and excellent customer service skills.
- Experience in technical consulting for consumers and businesses.
- Bachelors Degree in a technical field or equivalent experience.
- Wired and wireless networking experience.
- Good working, hands-on, knowledge of general IT concepts, basic laptop/desktop repair, software troubleshooting.
- Experience teaching one-on-one and group sessions preferable.
- Proficiency in iPod and iPhone repair preferred.
- 1-2 years previous experience servicing Mac/Apple products preferred.
- Experience with Windows XP/Vista/7/Server and Linux/Unix a plus.
- Experience with Active Directory/Exchange a plus.
- Valid drivers license, clean driving record, and vehicle required.
NOTE:
Current Apple certifications are a plus but not mandatory.
We are willing to train the right individual and cover the expenses of certification. The employee will be required to achieve Apple Certified Macintosh Technician (ACMT), Apple Certified Support Professional (ACSP) and Apple Certified Technical Coordinator (ACTC) certifications within the first year of employment. Other training opportunities will be made available as initial certifications are achieved.
Retail Sales Associate | Manchester, NH
Location: Manchester, NH
Status: Hourly, Full or Part Time positions available
Reports to: Retail Store Managers
BASIC DESCRIPTION:
We're seeking a friendly, dynamic Apple enthusiast to join our retail and phone sales staff.
QUALIFICATIONS/REQUIREMENTS:
A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.
Strong writing skills are a must and Saturday/Sunday availability and a flexible schedule are necessary.
RESPONSIBILITIES
- Managing workflow in a fast-paced retail environment
- Email/phone correspondence and follow-up with customers
- Article contributions to our monthly retail newsletter and blog
- Providing the best customer service experience before, during and after the sale to strengthen customer loyalty—we aim to be "always by your side"
Vermont Openings
Bookkeeper/Office Manager | Waitsfield, VT
Location: Waitsfield, VT
Status: Salary, Full-Time
QUALIFICATIONS/REQUIREMENTS:
- 2-3 years accounting experience or a Bachelors degree in Accounting
- Previous personnel management experience
- Experience with enterprise level computerized accounting
- Previous office management experience
Assistant Controller | Waitsfield, VT
Location: Waitsfield, VT
Status: Salary, Full-Time
QUALIFICATIONS/REQUIREMENTS:
- 5-7 years accounting experience or advanced degree or certification
- Previous Senior Management experience
- Experience with enterprise level computerized accounting required
- Experience with high-volume inventory and retail transactions
Retail/Phone Sales Associate | Waitsfield, VT
Location: Waitsfield, VT
Status: Hourly, Full-Time
Reports to: Retail Store Manager
BASIC DESCRIPTION:
We're seeking a friendly, dynamic Apple enthusiast to join our retail and phone sales staff.
QUALIFICATIONS/REQUIREMENTS:
A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.
Strong writing skills are a must as we use email to correspond with customers daily, and Saturday availability and a flexible schedule are necessary.
RESPONSIBILITIES
- Managing workflow in a fast-paced retail environment, which also includes a full-service call center
- Email correspondence and follow-up with customers
- Article contributions to our monthly retail newsletter and blog
- Providing the best customer service experience before, during and after the sale to strengthen customer loyalty—we aim to be "always by your side"
Retail Sales Associate | S. Burlington, VT
Location: S. Burlington, VT
Status: Hourly, Part-Time
Reports to: Retail Store Managers
BASIC DESCRIPTION:
We're seeking a friendly, dynamic Apple enthusiast to join our retail and phone sales staff.
QUALIFICATIONS/REQUIREMENTS:
A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.
Strong writing skills are a must and Saturday/Sunday availability and a flexible schedule are necessary.
RESPONSIBILITIES
- Managing workflow in a fast-paced retail environment
- Email/phone correspondence and follow-up with customers
- Article contributions to our monthly retail newsletter and blog
- Providing the best customer service experience before, during and after the sale to strengthen customer loyalty—we aim to be "always by your side"

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